Customer Service

Answers to many of your questions are answered through the links to the left and below.

Policy Terms and Conditions
Cancel a Policy
Download Automatic Account Debit form (pdf)
Download Claim Form

If you require additional information, you may email our Customer Service team at Customer.Service@petpartnersinc.com. Our Customer Service team is available from 8:30am to 8:30pm Mon-Fri and 10:00am-3:00pm Sat (EST/EDT) to assist you. Please call 1.800.956.2495 to speak to a representative.

Contact Customer Service for:

Coverage inquiries
Payment inquiries
Claim inquiries
Change of address notification
Request further information

Reach us by fax at: (919) 859-8193.

PetPartners Pet Healthcare Plan
P O Box 37940
Raleigh, NC 27627-7940